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Return Policy

Products that are UNOPENED may be exchanged in their ORIGINAL packaging for a replacement within 15 days of receipt. If a product has been WORN it cannnot be returned or exchanged. All sales are final. *See Full Details Below ↓

**EXCEPTIONS:

  • All Supports & Braces May Not Be Returned. They may be exchanged if un-opened.
  • Anti-Embolism Stockings May Not Be Returned. They may be exchanged if un-opened.

HOW DO YOU REQUEST AN EXCHANGE?
If your order qualifies for a return or exchange, simply e-mail our customer service team at [email protected]. Include your NAME and ORDER ID. Please provide your reason for the return and your requested course of action. You will then receive a return authorization number to note when returning your purchase. ORDERS RETURNED WITHOUT A RETURN AUTHORIZATION NUMBER WILL NOT BE REFUNDED.

WHERE DO YOU SEND YOUR EXCHANGE?
BracePlanet.com
175 N. Milwaukee Ave Suite 300
Vernon Hills, IL 60061

PLEASE NOTE YOUR RETURN AUTHORIZATION NUMBER ON THE OUTSIDE AND THE INSIDE OF YOUR PACKAGE.

  • Freight charges on returns and exchanges are the responsibility of the customer.
  • Freight charges from the original order will not be refunded.
  • If an order that qualified for free shipping is returned and the value of the remainder of the order no longer qualifies for shipping, the following shipping charge will be deducted from the refund.
    • 1-2 items - $6.95
    • 3-4 items - $7.95
    • 4 & Above - $9.95
  • Any coupons and/or discounts will not be honored on exchanges unless it was our error.
  • Refunds on orders paid for via Paypal, will be processed as store credit for future use.
  • CANCELLATIONS - Once the order has been placed it cannot be cancelled. It can only be exchanged. All sales are final.
  • Any exchanges or returns must arrive to us within 15 days of the RA# being sent.
  • All refunds are subject to a 15% restocking fee.
  • Any PAYPAL orders that are CANCELLED will be responsible for PayPal transaction fees.

Refused Delivery
Purchases refused at the time of delivery will be refunded minus shipping charges and a 25% restocking fee.
Return Policy is not negotiable and was agreed upon at the time of purchase as stated in the Terms & Conditions.

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